Leadership Luncheon- Reputation Matters: Building a Business People Trust
Reputation Matters: Building a Business People Trust Customer Experience, Credibility & Competitive Advantage with BBB President & CEO Steve Bernas
Presented by: Divine Signs & Graphics
In this engaging presentation, Steve Bernas, President and CEO of the BBB will share the fascinating history of the Better Business Bureau, explain what BBB Accreditation means in today's marketplace, discuss emerging challenges facing businesses, and provide practical customer service strategies that organizations can use to strengthen relationships and build lasting trust with their customers. Attendees will leave with actionable insights on building credibility, improving customer experiences, protecting their reputation, and leveraging trust as a powerful business asset.
Steve J. Bernas has dedicated nearly four decades to advancing trust in the marketplace. As President and CEO of the Better Business Bureau serving Chicago and Northern Illinois, he leads one of the region's most respected organizations dedicated to helping consumers make informed decisions and encouraging ethical business practices. Under Steve's leadership, the BBB has evolved to meet the challenges of a rapidly changing marketplace, from combating sophisticated scams and identity theft to helping businesses build credibility in an increasingly digital and AI-driven world. He is a frequent television and radio contributor both locally and nationally, providing practical guidance to consumers and business leaders on marketplace trends, trust, reputation management, and customer service excellence.
Having worked with thousands of businesses throughout his career, Steve is widely recognized for his expertise in customer service and consumer relations. He believes that exceptional customer service is not simply a business function but a competitive advantage that directly impacts reputation, referrals, customer loyalty, online reviews, and long-term growth.
Lunch Sponsored by IKEA
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Date and Time
Wednesday Sep 9, 2026 11:30 AM - 1:00 PM CDT
Location
SCC, Conference Rooms
1501 E Woodfield Road, Schaumburg, IL 60173
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