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BEGIN:VEVENT
DTSTART:20260909T163000Z
DTEND:20260909T180000Z
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SUMMARY:Leadership Luncheon- Reputation Matters: Building a Business People Trust
DESCRIPTION:Reputation Matters: Building a Business People Trust\n\nCustomer Experience\, Credibility & Competitive Advantage with BBB President & CEO Steve Bernas\n\nPresented by: Divine Signs & Graphics\n\n\nIn this engaging presentation\, Steve Bernas\, President and CEO of the BBB will share the fascinating history of the Better Business Bureau\, explain what BBB Accreditation means in today's marketplace\, discuss emerging challenges facing businesses\, and provide practical customer service strategies that organizations can use to strengthen relationships and build lasting trust with their customers.\n\nAttendees will leave with actionable insights on building credibility\, improving customer experiences\, protecting their reputation\, and leveraging trust as a powerful business asset.\n\n\n\nSteve J. Bernas has dedicated nearly four decades to advancing trust in the marketplace. As President and CEO of the Better Business Bureau serving Chicago and Northern Illinois\, he leads one of the region's most respected organizations dedicated to helping consumers make informed decisions and encouraging ethical business practices.\n\nUnder Steve's leadership\, the BBB has evolved to meet the challenges of a rapidly changing marketplace\, from combating sophisticated scams and identity theft to helping businesses build credibility in an increasingly digital and AI-driven world. He is a frequent television and radio contributor both locally and nationally\, providing practical guidance to consumers and business leaders on marketplace trends\, trust\, reputation management\, and customer service excellence.\n\n\n\nHaving worked with thousands of businesses throughout his career\, Steve is widely recognized for his expertise in customer service and consumer relations. He believes that exceptional customer service is not simply a business function but a competitive advantage that directly impacts reputation\, referrals\, customer loyalty\, online reviews\, and long-term growth.\n\n\n\nLunch Sponsored by IKEA
X-ALT-DESC;FMTTYPE=text/html:<div style="text-align: center\;"><strong font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="">Reputation Matters: Building a Business People Trust</strong><br font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="" />\n<em font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="">Customer Experience\, Credibility &amp\; Competitive Advantage with BBB President &amp\; CEO Steve Bernas<br />\nPresented by: Divine Signs &amp\; Graphics</em></div>\n<br />\n<span background-color:="" font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="">In this engaging presentation\, Steve Bernas\, President and CEO of the BBB will share the fascinating history of the Better Business Bureau\, explain what BBB Accreditation means in today&#39\;s marketplace\, discuss emerging challenges facing businesses\, and provide practical customer service strategies that organizations can use to strengthen relationships and build lasting trust with their customers.</span><br font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="" />\n<span background-color:="" font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="">Attendees will leave with actionable insights on building credibility\, improving customer experiences\, protecting their reputation\, and leveraging trust as a powerful business asset.</span><br />\n<br />\n<strong font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet=""><span style="color: black\;">Steve J. Bernas</span></strong><span font-size:="" style="font-family: sans-serif\, Arial\, Verdana\, " trebuchet=""> has dedicated nearly four decades to advancing trust in the marketplace. As President and CEO of the Better Business Bureau serving Chicago and Northern Illinois\, he leads one of the region&#39\;s most respected organizations dedicated to helping consumers make informed decisions and encouraging ethical business practices.</span><br font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="" />\n<span font-size:="" style="font-family: sans-serif\, Arial\, Verdana\, " trebuchet="">Under Steve&#39\;s leadership\, the BBB has evolved to meet the challenges of a rapidly changing marketplace\, from combating sophisticated scams and identity theft to helping businesses build credibility in an increasingly digital and AI-driven world. He is a frequent television and radio contributor both locally and nationally\, providing practical guidance to consumers and business leaders on marketplace trends\, trust\, reputation management\, and customer service excellence.</span><br />\n<br font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="" />\n<span font-size:="" style="font-family: sans-serif\, Arial\, Verdana\, " trebuchet="">Having worked with thousands of businesses throughout his career\, Steve is widely recognized for his expertise in customer service and consumer relations. He believes that exceptional customer service is not simply a business function but a competitive advantage that directly impacts reputation\, referrals\, customer loyalty\, online reviews\, and long-term growth.<br />\n<br />\nLunch Sponsored by IKEA</span><br font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="" />\n<br font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="" />\n<br font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="" />\n<span background-color:="" font-size:="" style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, " trebuchet="">&nbsp\;</span>
LOCATION:SCC\, Conference Rooms 1501 E Woodfield Road\, Schaumburg\, IL 60173
UID:e.9129.8700
SEQUENCE:3
DTSTAMP:20260825T060643Z
URL:https://members.schaumburgbusiness.com/events/details/leadership-luncheon-reputation-matters-building-a-business-people-trust-8700
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