Account Manager

Posted: 04/11/2021

Rabine Paving- Schaumburg
The Account Manager is responsible for cultivating long-term relationships and increasing sales (i.e.,
cross-selling and up-selling) with new clients and/or existing clients, and managing a portfolio of
accounts. The Account Manager liaises between clients and cross-functional internal teams to ensure
the timely and successful delivery of our services according to client needs as well as ensuring a
seamless client experience and overall client satisfaction.
• Be the primary point of contact and build long-term relationships with clients
• Develop a trusted advisor relationship with major accounts, client stakeholders, and
executive sponsors
• Generate sales for a portfolio of accounts or new accounts and reach the company's sales
• Identify new sales opportunities within existing accounts to retain a client-account
manager relationship by up-selling and cross-selling
• Understand the client’s business goals, buying cycles, stakeholders, budgets, etc.
• Manage and solve conflicts with clients (the Account Manager is expected to have specific
information regarding the daily operations of the company and keep the client updated)
• Interact and coordinate with the sales team and other staff members in other departments
working on the same account
• Establish budgets with the client and company
• Monitor and analyze customer's usage of our product
• Meet time deadlines for accounts
• Forecast and track account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Attend conferences, shows, and other industry events in order to represent Rabine in the
market and establish new relationships and glean market intelligence
• Update job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations
• Responsible for working with the New Business Development team to onboard and
integrate new clients and developing existing client relationships
• Responsible for keeping current clients satisfied and delivering exceptional client service
on a day-to-day basis
900 National Parkway, Suite 260 | Schaumburg, IL 60173 | p. (888) 722-4633 | f. (847) 995-1033 |
• Minimum of 5 years of proven account management, sales, or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at
all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on client needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Bachelor's Degree in the appropriate field of study or equivalent work experience
• Proficiency with MS Office suite, ability to learn new digital tools such as CRM software
and expense reporting systems
• Commitment to the Rabine Group’s core values, mission, and programs