Technical Support Specialist

Posted: 11/10/2021

Full Job Description

Are you a problem solver? Do you love helping people succeed? Do you want to help bridge the gap between business and technology? Are you able to keep customers happy? Do you want to create an amazing career while building customer loyalty? Are you interested in working for the hottest IT company in the Naperville area?

The successful candidate will serve the existing client base by identifying problems and forming solutions. We expect our technical support specialists to know hardware, software, and cloud solutions. The successful candidate will be responsible for answering reactive service tickets, servicing clients onsite and working on projects. We expect that the technical support specialist will be good with people, able to work independently, and in a team setting.

About The Company

Magnitech, Inc. is an IT Managed Services Provider (MSP) headquartered in Naperville, IL with a second location in Naples, FL. Magnitech has a positive culture with a work hard, play hard philosophy. The environment is very collaborative and social. Training is regularly emphasized and offered as a benefit. Our office is located right off of I-88, we have nitro infused cold brew on tap (beer too). We have an aggressive marketing campaign. We attend a lot of networking events, conferences, and outings. Appling what you learn day in and day out to help your customer base is a priority.

By the way, Magnitech ranks #45 via Channel Futures MSP501 world rankings!!!

Education: College Degree Preferred
Certifications: Some variation of CompTIA, ITIL, VMware, Microsoft preferred
Compensation: Competitive Salary + Bonus

Required Strengths:

  • Must have strong troubleshooting and problem solving abilities.
  • Ability to prioritize and determine severity of end-user issues.
  • Must have excellent communication skills.
  • Must have a positive, can-do attitude.
  • Must have organization skills, and the ability to multitask.
  • Must have the ability to adhere to a calendar and be prompt.
  • Must be able to rapidly shift between tasks.
  • Must be able to build rapport with a wide range of individuals.
  • Must possess a strong sense of urgency.
  • Must adapt to various situations with ease.
  • Must have an understanding of Microsoft and Apple operating systems, including mobile (iOS, Android).
  • Must know how to identify parts inside of a computer, and build computers.
  • Must have a basic understanding of Active Directory, Microsoft Domains, WiFi, MS Office, Network Printing, tablets, laptops, and desktops.

Additional Strengths Desired:

  • Understanding of DNS, DHCP, VPN.
  • Coachable and trainable.
  • Experience with Dell computers.
  • Experience with ConnectWise Manage, Automate, and Control applications (formerly ConnectWise, LabTech and ScreenConnect).
  • Excellent writing skills.
  • Experience with cloud-based applications (Dropbox, Office 365, Google Apps, etc).

Benefits Include:

  • Flexible Paid Time Off.
  • Medical, Dental, Vision Insurance.
  • Retirement Plan (401k) after 1 year of service.
  • Working in a Cool, High Tech Office.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday
  • On call

Supplemental Pay:

  • Bonus pay


  • High school or equivalent (Preferred)


  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)