MEMBER SERVICES REPRESENTATIVE - FLEXIBLE HYBRID SCHEDULE

Posted: 10/09/2022

MEMBER SERVICES REPRESENTATIVE – SCHAUMBURG, IL – FLEXIBLE HYBRID SCHEDULE
 
 
Feel good about your work—and your workplace.
 
The American Society of Anesthesiologists (ASA) team provides education, resources, and advocacy to help our members improve the experience and safety of patients in their care. You can be a part of this important work—join more than 160 change-makers, collaborators, and advocates as we continually strive for excellence.
 
We live our core values of collaboration, dedication, commitment, and improvement every day. And we know that diversity in the way we look, think, learn, and live makes everything ASA does better. Our policies, culture, and people reinforce this commitment every day. As a result, ASA has been named one of the Best and Brightest Companies to Work For in Chicago and the Nation® for the past six years.
 
ASA offers flexible hybrid work arrangements, a "dress for your day" mindset, generous time off, plus big development and educational opportunities, so you can write your own story. What's more because ASA is a professional association—not a corporation—we value performance over profits.
 
As part of the health care community, we offer a full slate of health, financial, and wellness benefits to support individual and family needs, including quality health care at a reasonable cost, 401K match, a free fitness center, breastmilk shipping, CALM subscription, volunteer committees, employee resource groups, and much more.
 
Be part of a collaborative, caring community. Reach out to ASA today!
 
Position Summary:
The Member Services Representative will serve as a key member of the Member Services team. Reporting to the Member Services Manager, this individual will be responsible for providing high quality and exceptional member service to all ASA members, customers, staff and vendors. Takes personal and complete responsibility for every interaction with a member or customer by providing world class service to build member loyalty, extend member retention, and satisfy ASA strategic goals and objectives. Actively participate in all department data tracking initiatives.
 
Primary Position Responsibilities:

  • Responds accurately to all inquiries (phone, email, chat and written format) regarding policy and procedures for membership, applications, renewal billing, publications, continuing medical education products/credits and meeting registration, new membership sales.
  • Performs proactive member outreach emails and calls (follow-up service calls) and responses to written correspondence inquiries from members within established timeframes and policies.
  • Records customer feedback, issues, updates and complaints as defined by Personify and departmental procedures.
  • Provides first tier troubleshooting for access to and navigation of the ASA website, ASA Educational products, ASA publications, and meeting registration. Escalates issues through appropriate channels.
  • Assists with Personify data entry and clean-up projects; unified billing roster comparisons and group billing roster set-ups.
  • Provides administrative support to Member Services Manager and assists with special projects from various departments.
  
Position Qualifications:
  • High school diploma or vocational degree required with some limited experience supported by on-the-job training.
  • Intermediate knowledge of Microsoft Office applications, Word, Excel, Outlook. Ability to navigate through PC applications.
  • CRM (Microsoft CRM, IMIS, Personify, etc.) experience preferred but not required.
  • Language skills must include the ability to read, write, speak English effectively and follow oral and written instructions consistent with policies and procedure.
  • Excellent customer service, communication (written and oral), listening, and problem-solving skills.
 
Please follow the link to apply: https://recruiting2.ultipro.com/AME1090ASAN/JobBoard/79dc62ee-25a8-40d7-92fe-8327b8e4afb5/Opportunity/OpportunityDetail?opportunityId=bac64814-f4db-482c-bf9a-8d379c34d5a1

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