Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour.
Surface Experts is a national brand that is in the process of growing our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly.
Benefits/Perks:
- Flexible work schedule M-F normal business hours. (No Weekends)
- Paid New Hire Training: Onboarding includes learning alongside a trained technician
- Tools Included: All necessary tools and products are provided
- Learn a New Trade: Develop skills in a brand-new emerging trade
- Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
- Small Business: Local business with an owner who works alongside the team each day
- Mentorship Opportunities: Ongoing repair training and career development
- Dedicated Help Lines: Technician Support Team on call to assist with questions
Our Core Values:
- Serve Others
- Be a Problem Solver
- Trust the Process
Our Mission:
Our mission is to develop outstanding teams by investing in strong relationships. Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.
Job Duties and Responsibilities:
In the Field Daily
- On the job site for 4+ customers per day
- On-site Work Orders, customer service, and follow-ups
- Working for various customers in different industries including Property Management, Hotels, Movers, Builders, etc.
Customer Service and Communication
- Display world-class customer service for tenants and property management staff
- Track work progress and notes in our CRM/Dispatch tool
- Communicate with a support team with questions
Follow Repair Process
- Understand and utilize our unique 5-step repair process
- Employ each tool in your custom tool-kit
- Problem-solve repairs with creativity
We are looking for someone who has experience in either the process of fabricating or installing bathtubs. You will use your knowledge of common tub building materials: fiberglass, gel coat, enameled steel and acrylic. We repair damages to tubs that happen during or after installation.
Preferred Qualifications:
- Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby
- Experience working in facilities maintenance can be a big plus, but is not required
- An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.
- Willingness to commit to learning a skill that may take months to master.
What We Value:
- Attention to detail
- Enjoy working with a team
- Ability to manage your own schedule
- Customer service experience
- Excellent work ethic
