Full Time Administrative Associate

Posted: 12/01/2022

Associate Financial Representative (AFR-FR)
The position will play an integral role in supporting our financial advisors throughout the sales process and in building their businesses.  Without this role, our sales advisors couldn’t devote full efforts to their clients, therefore, we view this role as central to our success. This role will help create time efficiencies that allow our advisors to focus on additional revenue generating activities. 
You are a prospective fit for this role if…..

  • You’re constantly curious, always asking “why,” connecting the dots, and seeking to solve problems
  • You are obsessed with details, organization, and order
  • You can work autonomously and collaboratively
  • You have excellent oral and written communication skills
  • You have confidence in a variety of settings.  Being able to hold your own, think on your feet, and answer questions directly
  • You are trustworthy, committed to confidentiality, and show unparalleled integrity
  • You are discerning, can judge situations with contemplation, and can read people with clarity
  • You have a passion for managing an overall positive client experience through ongoing administrative support
  • You are dedicated to continuous improvement and efficiency, you possess a knack for maximizing time, prioritizing tasks, and streamlining processes
  • Committed to professional development (licensing, IL Life & Health Insurance License, registration, Series 7 and Series 63, designations)
  • You are a utility player who can pivot between different areas of support
Bonus points for……
  • 2 years or more of experience in the financial industry or business-related field
  • Bachelor’s Degree in business related field preferred
  • Broad knowledge and experience with MS Office applications such as: Word, Excel, and Outlook
  • Ability to assess client needs
Financial Representative Support
  • Handle case notes, process correspondence and maintain client case files
  • File new statements, account forms and other insurance/investment-related materials
  • Maintain financial representative’s calendar and schedule follow-up appointments
  • Answer and direct telephone calls as appropriate
  • Process client/prospect reservations for marketing events such as seminars and assist in the preparation of seminar materials and event mailings
  • Maintain supplies of current insurance/ investment-related marketing materials
  • Input data, print proposals and gather information at direction of financial representative in preparation for client/prospect meeting
  • Contact clients to set up follow-up meetings with representative
  • Contact clients to confirm receipt of forms or request return of completed form and maintain current client information
  • Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
  • Communicate with home office, NMIS and fund families to supply or obtain information
  • Prepare/print letters of instruction for client signature
  • Prepare policies for delivery
  • Maintain check logs
  • Send client birthday cards and schedule birthday/age change appointments for representative
  • Generate lead letters and implement marketing programs
Client Service Support
  • Participate with the support of employing financial representative in various activities of the sales cycle for non-securities products
  • Contact clients, prospects, and centers of influence for appointments and referrals to generate interest in non-securities related products
  • Meet with clients to complete non-securities insurance related applications
  • Actively participate in conservation of existing non-securities business
  • Review insurance applications, conversions and policy changes for completeness and accuracy
  • Arrange medical, paramedical and any exams necessary for underwriting
  • Provide current status and account values for non-securities related accounts
  • Contact and advise clients regarding late payments and other non-securities sales and service-related issues
  • Consult with clients on impact of changes to non-securities related products
  • Process incoming non-securities related insurance service requests from clients (address changes, bank change information, loan requests and ISA service inquiries)