As a key member of the Adult Residential Services management team, the Home Manager is responsible for monitoring all aspects of the home environment(s) assigned, including, but not limited to: staffing, programming, Unusual Incidents, home budget, supplies (programmatic and environmental), and maintaining a home environment conducive to resident’s growth and development. S/he provides direct supervision to staff members to ensure that safety is observed, program implementation occurs as scheduled, and that issues related to maintenance of the physical environment(s) are communicated and followed up with to maintain optimal health and safety for residents and staff.
A Bachelor’s degree in a Human Services or related field is preferred, and/or a minimum of two (2) years of management experience in the provision of services for person(s) with developmental disabilities. Must be able to demonstrate the ability to manage multiple priorities. Effective communication skills, both written and oral. Proficient in the use of computers, software applications, and working knowledge of Microsoft Office. DSP Certified. Valid Illinois driver’s license with good driving record.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The list of essential duties and responsibilities, as outlined herein, is intended to be representative of the task to be performed. The omission of an essential function does not preclude management from assigning duties not listed herein is such duties are a logical assignment to the position.
Managerial & Administrative
The Adult Residential Services Home Manager provides administrative oversight of all staff issues including, but not limited to: hiring, supervising, mentoring, disciplining and discharging staff.
Title: ARS Home Manager
Page 2 of 5
1. Maintains a working knowledge of the collective bargaining agreement and operates within it.
2. Maintains a working knowledge of progressive discipline procedures and issues disciplinary action in accordance with agency policies and procedures.
3. Orients and trains new hires in the delivery of services per agency policy and completes the OJT Training Checklist for each new hire.
4. Completes all performance appraisals for staff assigned in a timely manner.
5. Ensures that staff remain in compliance with minimum job qualifications, including training and driving requirements.
6. Monitors and reviews the work of the direct care staff (DSPs), providing training and guidance as needed.
7. Manages the payroll for all assigned employees assuring that hours are accurately recorded, staff time is allocated appropriately, and overtime is monitored in accordance with agency policies.
8. Provides regular supervision, on the job training/coaching, and feedback to staff during and off shift as needed.
9. Holds home team meetings once per month, at minimum, to discuss issues pertaining to the home and residents.
10. Monitors staff completion of all shift documentation.
11. Coordinates staff related needs/issues with Human Resources, including but not limited to: staff reassignment, transfer, leave of absence, and/or termination, and progressive discipline.
12. Maintains positive and professional relationship(s) with DSPs working in his/her home and develops a “team” approach.
Program Quality Assurance
The Adult Residential Services Home Manager keeps abreast of agency mission, program guidelines, best practices for individuals with ID/DD, applicable laws, rules/regulations, and policies and procedures promulgated through code agencies responsible for surveillance and regulatory oversight of Little City Foundation’s residential services. The Home Manager ensures the delivery and/or coordination of all residential services are in compliance and accordance with these standards including: SSA, DPH, DHS Rules 115 and 116, HCBS, CARF, HUD, BALC, & any other entity to which the adult residential programs maintain accountability.
1. Ensures that the home(s) assigned maintain optimum health and safety for residents and staff members in accordance with DHS Rule 115, licensing, and program guidelines by routinely monitoring environmental and vehicle conditions, and issuing corrective action when necessary.
a. Completes environmental checks at least quarterly.
b. Completes and monitors all corrective action plans from routine environmental checks.
c. Monitors environmental needs, such as conditions of the home furniture, leisure materials, cleaning supplies, bedding, appliances and reports needs to appropriate personnel. If problems occur, these are reported to the Assistant Director and/or Program Administrator of Adult Residential Services immediately.
d. Monitors the safety of outside materials and leisure areas.
Title: ARS Home Manager
Page 3 of 5
e. Maintains accountability for environmental tasks, such as cleanliness of hygiene bins, completion of laundry & clothing inventories, general cleanliness, and completion of required environmental safety documentation (e.g., water temperature logs, resident and visitor sign-in logs, safety drills).
f. Ensures that any and all issues with the home’s assigned vehicles are reported to the appropriate department and routinely monitors staff completion of mileage logs.
2. The Home Manager is On-Call 24/7 for home(s) assigned for any major emergencies/crises and is expected to work on-site in home(s) and/or in the community with residents and staff unless attending administrative related meetings/activities as assigned or on approved time off. The Home Manager works collaboratively with peers, scheduling, and administration to ensure coverage is coordinated across their respective home(s).
a. Participates in rotating MIC/MOC weekend coverage.
b. Assists with scheduling and filling shifts and monitoring payroll.
c. Responds to medical and/or behavioral crisis situations immediately and provides support to staff as needed. Completes and provides written follow-up of Unusual Incident Reports as necessary.
d. Responsible for being available to the home for front line support and back-up in accordance with the on-call schedule.
e. Ensures that ratios support schedules provided for optimal engagement for the residents as well as the DSPs.
f. Maintains accountability for staff and residents’ whereabouts on and off grounds.
3. Ensures that the home(s) assigned maintain optimal health and safety for residents in accordance with DHS Rule 116 and program guidelines by routinely monitoring Medication Administration Records (MAR), monthly medication checks, and ensuring appropriate documentation and reporting of medication administration errors.
4. Ensures that the services provided by the agency function in a professional and ethical manner. Assists with the development and implementation of quality assurance measures to ensure best practices, and that services operate in compliance with licensing regulations and applicable laws.
a. Works cooperatively with all LifePath staff to ensure that programs/services offered enhance the quality of life of individuals receiving services.
b. Advocates for, promotes, and protects the rights of all individuals.
c. Collaborates closely with the home(s) multidisciplinary team (case manager, nursing, clinical therapist, behavior therapist, parent/guardian(s), ISSA, etc.), to familiarize himself/herself with treatment goals for each resident in the home and to ensure that residents’ treatment goals are met.
d. Participates in meetings relevant to resident’s progress in treatment, as needed.
e. Assists the Case Manager in reviewing and revising, when necessary, the Person Centered Plan through the development of new implementation strategies to reflect the individuals’ current needs.
f. Completes at least monthly reports, monitors staff completion of documentation related to the provision of services including but not limited to: unusual incident reports, body checks, progress notes, sleep, menses, and bowel elimination
Title: ARS Home Manager
Page 4 of 5
tracking, goal tracking on implementation strategies, behavior tracking, injury reports, and seizure forms.
g. Prepares and maintains a routine active engagement programming schedule and ensures that staff members are following and implementing the schedule through direct observation and random checks. Ensures that all unplanned, off campus activities are approved by the Home Manager.
h. Maintains optimal and professional relationships with the resident and their family members. Maintains contact with parent/guardian when issues with their loved one arises.
The Adult Residential Services Home Manager maintains financial responsibility for their home(s) and residents as needed in accordance with agency policies and procedures. Collaborates with administration, administrative assistant, and financial departments to ensure home and resident resources are managed responsibly.
1. Maintains accountability for monthly budget by tracking revenue and expenses. Participates in monthly financial review of his/her home.
2. Ensures that residents’ SSI funds are spent responsibly with the assistance of the case manager and clinical therapist.
3. Ensures that requests for funds from accounting are submitted in a timely manner for any resident or home needs.
4. Ensures that funds allocated for groceries are used resourcefully and in a timely manner.
Leadership & Values
The Adult Residential Services Home Manager consistently displays professional and collaborative behavior in accordance with Little City vision, mission, and values, and agency policies and procedures. The ideal candidate demonstrates leadership skills, initiates tasks and projects, takes ownership for their own professional and personal development, seeks opportunities for self and professional development, and communicates effectively with all Little City residents and staff in a respectful manner.
1. Successfully completes Little City Foundation required training, re-training, and any additional training as required by Little City Foundation policies and practices, or as assigned by his or her immediate supervisor. Actively participates in any professional development opportunities, as appropriate.
2. Maintains annual American Heart Association certification in First Aid and CPR.
3. Attends and actively participates in department meetings and other meetings as required by supervisors.
4. Completes all other professional duties as assigned by supervisor.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
While performing the duties of this job, the employee is subject to sitting, walking, and standing for prolonged periods; frequently pushes, pulls, grasps, feels, and occasionally stoops, kneels, crouches, or crawls. The employee frequently is required to use manual and finger dexterity and eye-hand coordination when working with persons served and handling office, medical, or household equipment. The employee is subject to assist and lift up to 50 pounds with varying amounts of assistance on a reoccurring basis. The employee is required to have corrected vision
Title: ARS Home Manager
Page 5 of 5
and hearing within normal range and the ability to operate a motor vehicle. Must have the ability to perform CPR and CPI. Occupational exposure to blood, body fluids, infectious substances, including communicable diseases when performing personal care (Category III). Occasional exposure to cleaning agents and disinfectants. Residential work environment with a noise level of normal to loud. The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer: The intent of this job description is to provide a representative level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
I have read and understand the responsibilities of the assigned description and agree to follow them.