1891 Financial Life
Job Title: Sales and Retention Specialist
Department: Sales
Reports To: SVP of Sales & Distribution
Date: December 2025
SUMMARY
This is a full-time onsite Sales and Retention Specialist role located in Schaumburg, IL. The Sales Retention Specialist will work with prospective and current members, to retain their business and provide tailored life insurance and annuity solutions based on individual needs. This role focuses on maintaining and improving client relationships through proactive communication and offering expert guidance on various insurance-related situations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Develop and Manage the Direct-to-Consumer revenue:
- Initiate contact with new members within 4 hours to provide products and services through our direct-to-consumer model.
- Meet performance goals that have been established annually.
- Attend once a month network marketing events to source new business opportunities from leads and personal contacts, contributing to the 1891 FL revenue growth.
Retention of organization’s clients:
- Proactively provide necessary guidance for existing policies to the members/clients that are at risk of potential lapses.
- Review existing term policies and try to convert them to new whole life policies.
- Review the loan reports from whole life policies and determine if they would like additional coverage.
- Daily review and maintain lapse reports, required minimum distributions (RMDs), full and partial surrenders, maturities
- Monthly review the Universal Life reports and determine if the clients can convert into a new policy.
- Review death claim report and offer beneficiaries option of 1891 product offering or IRS options to ensuring.
- Work with the customer care department, leadership and accounting to retain.
- Perform any additional duties that may be assigned.
QUALIFICATIONS & SKILLS
- Exhibits discretion in decision-making and interactions, trustworthy handling confidential and sensitive communication.
- Demonstrates strong attention to detail and ensures accuracy in correspondence and document preparation.
- Ability to manage and prioritize tasks efficiently and be flexible as the needs of the organization change.
- Strong verbal and interpersonal skills.
- Proven experience in life insurance sales or a related field.
- Strong understanding of life insurance and annuity products, as well as relevant regulations.
- Community-minded approach with a focus on collaboration and professional development.
Education and Professional Experience
- Life insurance license
- Bachelor’s Degree or equivalent work experience preferred.
- Minimum of 2 Years in the financial services industry
- Proficiency with Salesforce and Microsoft Office.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
COMMUNICATION SKILLS
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Requires strong computer and internet research skills, flexibility, excellent interpersonal skills, excellent written and verbal communication skills, project coordination experience, and the ability to work well with all levels of internal management, staff, members of the Society and external partnerships and vendors.
Successful candidates must possess a strong work ethic and be a self-starter who enjoys working in a small, entrepreneurial environment that is mission-driven, results-driven and community oriented. Handle confidential information with discretion at all times.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse. The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodation may
be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is in a typical office environment.
- The noise level in the work environment is usually moderate, but occasionally noisy.
