Schaumburg Business Association

full-time application support specialist

DL & Associates, LLC
Job Description
DL & Associates, LLC is an Intuit Premier Reseller in the Chicagoland area and is looking for a full-time application support specialist for its business expansion. The ideal candidate must be highly motivated and enthusiastic in software application and is willing to learn new technology and application.
 
Responsibility
  • Remote/onsite support to QuickBooks accounting and other QuickBooks applications
  • Remote/onsite Server and PC hardware installation and technical support.
  • Providing IT support to customers
  • Writing excel macro for automation
  • Some overnight travel are required
  • Working with software manufacturer’s support to resolve the client’s problems
  • Answering the prospect’s application and technical questions
  • Managing data for application implementation and support application
  • Support various QuickBooks 3 party add-on application
Experiences preferred
  • 1+ year experience in IT service
  • Well-Versed in Application Support Processes
  • Good Communication Skills
  • Time Management, Multi-Tasking, and Adapting to Priority Changes is a must
  • Experience using Microsoft Word, Excel macro, and QuickBooks applications
Qualification
  • 4 years college degree is a must
  • Team player
  • Prior or co-op experience in application support is a plus
  • Must be a fast self-learner and problem solver
  • Must be proficient in Microsoft Excel, Word and Power Point
  • Must have competent communication skills both in verbal and written.
  • Must pass a drug screening test and criminal background check.
Compensation: Salary
Working hours and location
9am to 5:30pm, Monday to Friday
Schaumburg, IL
Contact Information