Schaumburg Business Association

Receptionist - Part-time

American Society of Anesthesiologists, Inc.
Job Description
RECEPTIONIST – PART-TIMEassociation which serves a growing membership of more than 52,000 physician anesthesiologists, medical students and care team members. At ASA, we strive to be the best medical society in the world by offering superior educational opportunities and resources. At ASA we’re collaborative, dedicated to our members, committed to excellence and continuously improving. As a testament to these values, we were named one of Chicago’s Best & Brightest Companies to Work For® in 2017. To continue strengthening the organization, we’re seeking individuals who are talented, knowledgeable, motivated and agile. If these qualities resonate with you, you may be the perfect addition to our growing staff!
 
Position Summary:

Responsible for providing high quality and exceptional member service to all ASA members, customers, staff and vendors. Takes personal and complete responsibility for every interaction with a member or customer by providing world class service to build member loyalty, extend member retention, and satisfy ASA strategic goals and objectives. Actively participate in all department data tracking initiatives. This position is part-time (25 hours per week). Hours are: M-F, 11:30 am - 4:30 pm.
 
Position Responsibilities:
  • Responds accurately to all inquiries (telephone and written format) regarding policy and procedures for membership, applications, renewal billing, publications, continuing medical education products/credits and meeting registration, new membership sales.
  • Performs proactive member outreach emails and calls (follow-up service calls) and responses to written correspondence inquiries from members within established timeframes and policies.
  • Records customer feedback, issues, updates and complaints as defined by Personify and departmental procedures.
  • Provides administrative support to Member Services Manager and assists with special projects from various departments (User Acceptance Testing, e-mail blasts, error reports, Regression testing).
  • Provides first tier troubleshooting for access to and navigation of the ASA website, ASA Educational products, ASA publications, and meeting registration. Escalates issues through appropriate channels.
  • Assists with Personify data entry and clean-up projects; unified billing roster comparisons and group billing roster set-ups.
 Position Qualifications:
  • High school diploma or equivalent required.
  • Minimum 2 years of administrative related experience and 1 year of related customer service experience.
  • Medical Association experience preferred but not required.
  • Intermediate knowledge of Microsoft Office applications, Word, Excel, Outlook. Ability to navigate through PC applications.
  • CRM (Microsoft CRM, IMIS, Personify, etc.) experience preferred but not required.
  • Language skills must include the ability to read, write, speak English effectively and follow oral and written instructions consistent with policies and procedure.
  • Excellent customer service, communication (written and oral), listening, and problem-solving skills.
 
Please follow the link to apply:  https://recruiting2.ultipro.com/AME1090ASAN/JobBoard/79dc62ee-25a8-40d7-92fe-8327b8e4afb5/Opportunity/OpportunityDetail?opportunityId=21eb922a-2d27-4aab-b777-f0c6ba84c966
 
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