Schaumburg Business Association

Guest Services Representative

Woodfield Mall
Job Description
Woodfield Mall Guest Services Representative
PRIMARY PURPOSE:  This position is responsible for serving as a sales agent for the owner and an information / customer service source, providing miscellaneous service, as herein defined, to customers and tenants.  This position is the front line position and Simon’s only interaction with its customers; consequently, strong sales and customer
Employee will initially be classified as a 90 Day Temp Employee but will convert to a Permanent Part-Time position depending on performance after first 90 days.
The successful candidate’s responsibilities will include, but not be limited to:
  • Responsible for representing Simon to customers by providing high quality, efficient service.
  • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant.
  • Ability to respond to customer inquiries and advise on the appropriate resolution.
  • Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Retail products or offerings, other payment products, and / or other mall programs.
  • Manages own daily finances of initiatives sold at Simon Guest Services.
  • Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.
  • Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution.
  • Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, and Simon Kidgits Club.
  • Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires.
  • Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
  • Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives.
  • Maintains confidentiality and follows the code of ethics.  
  • Strong selling background, general mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented. 
  • Must be at least 18 years of age
  • A high school diploma and 1-2 years of customer service/sales background.
  • Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers. 
  • Ability to effectively perform multiple tasks for up to 5 hours at a time. 
  • The incumbent must be articulate, outgoing and present a professional, pleasant and courteous appearance at all times
  • Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays.
If interested or have additional questions, please contact:
Rene Morales, Guest Services Manager |  847-330-0220 |
To apply directly, please visit Simon Career Website at:
Contact Information